Leverage the power of WhatsApp for Business to take your customer service and sales to the next level. Integrate with your existing software systems to have a two-way communication via WhatsApp with your customer, supplier, and employees. emQube has the expertise and experience to make WhatsApp work for your business.
Make life easier and smoother for your customers by providing them timely information relating to their interaction with your business. Be it delivery intimation, appointment reminders, tips, or timely support, use the direct messaging of WhatsApp for Business to send not just text but also documents and videos.
WhatsApp for Business affords the possibility to close a deal faster by sending quotes, product literature and reminders. By integrating with your CRM you can send messages and media at the right time to clinch the deal. Use the CTA links to draw customers to action.
WhatsApp for Business ability to send documents can expedite the delivery of invoices and payment links. Integration with your ERP can enable sending of periodic reminder for outstanding payment automatically at set intervals. Use the WhatsApp for Business messaging to communicate directly with your client in real time.
WhatsApp for Business can extract information from your HRMS software to provide answers to your employees or even let them apply for leave using their WhatApp messenger. Deliver salary slips directly to their mobile and intimate other information such as expiry dates or a simple birthday greeting. Send broadcasts to selected group of employees or answer password requests through proper authentication.
Identifying the most important uses of WhatsApp for Business requires analysis of the critical success factors of your business. emQube has experience with wide range of industries and applications which can help define the best cases to focus and develop over a large planning period.
Extracting and updating data to your CRM, ERP, HRMS or Specialist software could be done either by using published API from your provider or writing queries to your database. We have the expertise of building software and do the data extract and update.
WhatsApp for Business automation is a complex task that involves multiple partners working in tandem for two-way communication. Facebook works with limited partners to provide access to their platform which in turn expose a platform for businesses to work with. We do direct integration with Facebook partners, thus saving the cost and dependence of working with intermediate platforms.
emQube digital marketing team can assist in writing and designing the communication you will exchange with your contacts. An well designed collateral of text, images and videos will help deliver your message more effectively.